Frequently Asked Questions | BIBI London Couture

Below are some common questions from our customers that may very well give you the answer you are looking for.

HOW DO I SHOP ONLINE?

Due to the BIBI London experience, our belief is to serve our guests in store with unbeatable Customer Service. A dedicated one-on-one service to help you find the perfect outfit and everything along with it (including jewellery, custom-fittings and accessories). The decisions our customers make are usually a big one and therefore we don’t take this lightly and would want to be with you every step of the way, this is why our Designer’s products are unavailable to order online. However, you can enquire a piece or pieces and a member of our team will get back to you as soon as possible.

VISIT PRODUCTS

ARE MY PERSONAL DETAILS SECURE?

We have implemented internet security technology to ensure that it is safe for you to shop with us. We use Internet standard encryption technology to scramble your Personal Data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security. To check you are in a secure area of our site you can look at the bottom right of your browser window and you will see a closed padlock or an unbroken key. This indicates that SSL is enabled and your transaction is secure.

Additionally we do not hold any of your credit card details anywhere on our website. They are simply passed securely to our payments processor for authorisation by your bank.

DO YOU HAVE A SALE ONLINE?

We have seasonal sales on the shopping website to match the dates of our seasonal sales in store. These only occur bi-annually, to be the first to know when our online sales occur please sign up to BIBI LONDON NEWS.

CAN I DELIVER TO MULTIPLE ADDRESSES?

If you believe your order is late and you have not yet received a card from the delivery company, please call our Web Customer Services team on +44 7931 999111 or email contact@bibilondon.com

WILL I HAVE TO SIGN FOR MY DELIVERY?

Yes, all our delivery options must be signed for. If you are not there to sign for your delivery, our delivery company will leave a card and telephone number for you to call to make alternative arrangements. However, to ensure the safe and undamaged delivery of your order, our delivery company will not be able to leave your order 'hidden' at the address.

WHAT SHOULD I DO IF I HAVEN'T RECEIVED ALL THE ORDERS?

Please check your order as soon as you receive it. All the items in the box should match the items listed on the despatch note. If there is an item missing, please contact +44 7931 999111. Please quote your order number.

CAN I TRACK THE DELIVERY STATUS OF MY ORDER?

Yes. When you receive your confirmation email it will include a link to our delivery company’s website where you can track your order using your consignment number. Please note the tracking link will only take effect midnight on the day you receive the email to confirm that your order has been dispatched. Alternatively please contact our Web Customer Services team on +44 7931 999111 or email info@bibilondon.com.

WHAT IF I'M NOT IN WHEN YOU DELIVER?

If you are not there to receive and sign for your delivery, then our delivery company will leave a card and telephone number for you to call to make alternative arrangements. If the delivery company is unsuccessful in delivering to you a second time, we will contact you to arrange a suitable alternative time for delivery.

Why don’t you show prices on your website?

At BIBI London, we focus on curating unique and luxurious outfits from top designers. Each piece is crafted with intricate details, and prices can vary based on customization, availability, and season.
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To ensure you receive accurate pricing that reflects the exclusivity of our collections, we recommend contacting our team directly. This also allows us to provide you with tailored guidance and recommendations that suit your specific requirements.

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